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An Update From Our General Manager, Susan Janowicz

April 15, 2021

Good Afternoon,

As I began to put my thoughts to paper, I reflected to our eblasts in March and April 2020.

At that time who would have anticipated that “Stay at Home Orders” would last a year, and that we would be under constant changes with governmental mandates and orders, some hourly and daily? I remember telling residents that this was all “temporary”, just a blip in our timeline.

The good news was that we were all going through this together. The bad news was that “we were all going through this together” AND no one had best practices or a plan book that we could refer to.

Well, we soon learned that we had to be flexible and live/work outside of our comfort zones. “Fluidity” became another common term used daily, as we began to acknowledge that changes were inevitable. We watched and listened as government officials opened, closed, re-opened and closed businesses again and again, moved the goal post about once a week, switched the target and left most of us confused and dazed. 2020 was a time warp!

With the collaboration of our Board members, staff, attorneys, insurance carriers and other industry professionals along the way, decisions were made that were in the best interest of our community. We recognized the fact that they may and would change on a day’s notice.

We learned that our staff are “essential workers” and could work, and would work, to keep our amenities safe and operational. East Lake Village is a business. We are not just a place with a lake and pools. We have business operations and employees to be monitored daily with changing COVID 19 mandates and laws. Operations continued to function, offering further assistance and a recreation outlet to our residents.

What have we learned and what do we continue to learn? That there is no new normal as we continue with constant changes. But as said before, if it were not for your support, understanding and compassion, our jobs would have been extremely more difficult. We know that our community and staff are resilient. That with the support and compassion of one

another, we will “Get Through This Together.” Through thoughtful and intentional planning, we can keep our community safe and engaged.

Light is at the end of the tunnel. The County of Orange is in the “Orange Tier” and we are hopeful that the County will move into the “Yellow Tier” soon. While Governor Newsom announced that the State would reopen to “usual business” on June 15, 2021, we anticipate that there will be additional requirements/mandates/guidance, along with a new colored tier system that we will have to follow.

At the April 13, 2021 Board of Directors meeting, the Board had the opportunity to present several topics to those in attendance pertaining to the reopening of the facilities and amenities. THANK YOU to all of those who attended and contributed to the lengthy discussion.

The following is a list of individual topics that were addressed at the meeting and summarized as to what to expect in the coming weeks:

  • Clubhouse Hours of Operations
    • When OC enters the “Yellow Tier” the hours of operation will change to 9am-9pm*
  • Clubhouse Front Desk Hours
    • When OC enters the “Yellow Tier” the hours of operation will change to 9am-9pm*
  • Clubhouse Gathering Room (Upstairs)
    • The upstairs room will be open when OC moves into the “Yellow Tier” and will have some limitations:
  • Clubhouse Banquet Room/Private Parties
    • Due to the State guidelines with “gatherings” and “events”, this amenity will be reopened at a later date (to be determined)
  • Clubhouse Bathrooms
    • Restrooms will be open when OC moves into the “Yellow Tier”. As the amenity is paid for by Homeowners, and the facility is not public, the restrooms will be available for Residents Only (ELV ID card required)
  • Clubhouse Sauna
    • Will reopen in the “Yellow Tier”
    • The hours will be 9am-9pm
  • Clubhouse Pools
    • The Wader and Adult Pools will be heated May 1, 2021
    • The Family Pool will be heated for Memorial Weekend
    • When OC enters the “Yellow Tier” the hours of operation will change to 9am-9pm* and all pool furniture will be returned to the pool decks, physically spaced
  • Adult Pool Hot Tub
    • Will be open and heated in the “Yellow Tier”
    • The hours will be 9am-9pm
  • Sports Courts/BBQ/Fire Pit
    • Currently open 10am-7pm
    • When OC enters the “Yellow Tier” the hours of operation will change to 9am-9pm*
  • Boathouse
    • Boat Checkouts
      • Checkouts are currently operating with the addition of time set aside for additional cleaning/sanitizing between checkouts
    • Administrative Offices
      • Offices will be open in the “Yellow Tier”, however Staff will have the discretion to meet in their offices or in the Clubhouse
  • RCII Pool
    • Currently open 6am-7pm
    • When OC enters the “Yellow Tier” the hours of operation will change to 6am-9pm* and all pool furniture will be returned to the pool decks, physically spaced
  • RCII Hot Tub
    • Will be open and heated in the “Yellow Tier”
    • The hours will be 6am-9pm*
  • RCII Gym
    • Will reopen in the “Yellow Tier”
    • The hours will be 6am-9pm*
    • There will be a 1-hour time limit per person
    • Residents will self-monitor; encouraged to set timer on cell phone
    • Additional protocols will be in place due to COVID-19, as mandated by the State, such as
      • Temperature testing
      • Masks
      • Signage
      • Residents required to wipe down equipment before/after use
      • Improved ventilation
  • Heritage Pool Facility
    • When OC enters the “Yellow Tier” the hours of operation will change to 9am-9pm* and all pool furniture will be returned to the pool decks
    • The pool and hot tub will be heated for Memorial Weekend
  • Events/Programs/Activities
    • Due to the State guidelines with “gatherings” and “events”, this item will be addressed at a later date when additional guidance is provided by the State
  • Additional Facility Amenities (i.e. drinking fountains, coffee stations, etc.)
    • These items will be reopened after the “Yellow Tier”
  • Guest Policy
    • No guests will remain in place in or der to ensure adequate capacity for residents
      • Exception – boat checkouts
    • The Board is reviewing the guest policy and will continue the discussion at the next scheduled meeting
  • Meetings (i.e. Board, Committees, District Delegates)
    • In-person meetings will be allowed when OC enters the “Yellow Tier”
    • Videoconferencing will be offered temporarily following the “Yellow Tier”
  • Emergency Rules
    • The Board is reviewing the rules and will continue the discussion at the next meeting after obtaining legal advice on the process to remove the rules or portion thereof

*As we do not know when the “Yellow Tier” will occur, please allow our Staff time to coordinate the additional shift schedules and opening procedures.

We encourage you to maintain your resiliency as you navigate your lives through home, work, school, shopping, and basic living. We will continue to monitor the government mandates and orders and will pivot our operations with the safety of our residents and staff as our priority.

Additionally, if you have any comments or suggestions, the Board is always appreciative of feedback. Like I said before, no one has gone through this before, and we are doing our best with what we know and have learned.

As always, please feel free to contact me withany questions at [email protected] or at 714-779-0657.

On behalf of the Board of Directors,

Susan Janowicz, General Manager

East Lake Village Community Association

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